Refund and Returns Policy
Refund Policy
At Parashar Enterprises, customer satisfaction is our priority. This Cancellation and Refund Policy outlines the terms and conditions for order cancellations, returns, and refunds. By placing an order on our website, you agree to the terms specified below.
Order Cancellation
Before Shipment:
- Orders can be canceled before shipment by contacting our customer support team at info@airgunsdelhi.com.
- Upon approval, a full refund will be processed.
After Shipment:
- Orders cannot be canceled once shipped. However, you may refer to the refund policy for eligible cases.
Return Policy
All sales are final, and return requests will be accepted only under specific conditions outlined below.
Refund Policy
Refunds will be issued under the following conditions:
1. Defective or Damaged Products:
- Notify us within 1 day of delivery if the product is defective, damaged, or incorrect.
- Email info@airgunsdelhi.com with your order details and photographic evidence of the issue.
- Upon verification, we will process a replacement or refund, as per your preference.
2. Eligibility for Refunds:
- Refunds are applicable only for products that are unopened, unused, and in their original packaging.
- Products showing signs of use or tampering will not be eligible for refunds.
Refund Process
Refund Mode:
- Refunds will be processed to the original payment method used during the transaction.
- For cash-on-delivery payments, refunds will be made via bank transfer (bank details required).
Processing Time:
- Refunds will be credited to the original payment method within 5-7 business days of approval.
Shipping Charges for Returns
- Customers will bear the shipping charges for returns unless the return is due to a defect or error on our part.
How to Request a Refund or Cancellation
To cancel an order or request a refund, contact our customer support team:
- Email: info@airgunsdelhi.com
- Phone: +91 9250523741
Provide your order number, reason for the request, and any supporting documents or images, if applicable.
Policy Changes
Parashar Enterprises reserves the right to modify this Cancellation and Refund Policy at any time without prior notice. Updates will be posted on this page.
Thank you for choosing Parashar Enterprises. We value your trust and are committed to providing exceptional service!